Livingstons is committed to ensuring that your privacy is protected.
1 The information we collect and how we use it
When you register for our service we need to know your name, postal address, e-mail address and telephone number. We will also collect your IP address (this is your computer’s individual identification number).
We gather this information to allow us to:
- process your enquiry,
- note your interest in our website;
- to carry out any transactions on your behalf.
Any personal data relating to you gathered by us in the registration process or during your use of the service will be recorded and only be used in accordance with our Data Protection Policy.
The website uses various order and registration forms to enable you to request information and services.
The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We may also wish to provide you with information about special features of our website or any other services we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to email@example.com informing us that you do not wish to receive such information.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to firstname.lastname@example.org informing us that you do not wish to receive such information.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to email@example.com informing us that you do not wish to receive such information.
2 How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
The webserver that hosts this site is not used to store personal information of any kind.
Any personal information that you do provide is stored on a separate and secure database server within Livingstons’s firewall. There is no direct link between this database server and the internet and access is strictly limited to internal Livingstons staff and authorised site administrators only.
Whilst we do not directly track or record your usage of this website, in the event that we become aware that site security has been compromised as a result of external activity (including but not limited to external security attacks) we shall take reasonable measures which we deem appropriate. This includes but is not limited to internal investigation and reporting, and notification to and cooperation with law enforcement authorities.
We also keep your information confidential. The internal procedures of Livingstons cover the storage, access and disclosure of your information.
3 Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
4 Updating your details
You can ask us to update or remove your personal information by emailing firstname.lastname@example.org or by writing to us at 9 Benson St , Ulverston, Cumbria , LA12 4UA. However, please note that we may need to keep some personal data in order to comply with legal requirements.
5 Your consent