Privacy Policy

Privacy Policy
Livingstons is committed to ensuring that your privacy is protected.

In this Privacy Policy references to “we” is to Livingstons .

This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1 The information we collect and how we use it
When you register for our service we need to know your name, postal address, e-mail address and telephone number. We will also collect your IP address (this is your computer’s individual identification number).

We gather this information to allow us to:

  • process your enquiry,
  • note your interest in our website;
  • to carry out any transactions on your behalf.

Any personal data relating to you gathered by us in the registration process or during your use of the service will be recorded and only be used in accordance with our Data Protection Policy.

The website uses various order and registration forms to enable you to request information and services.

The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other services we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to info@livingstons.co.uk informing us that you do not wish to receive such information.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to info@livingstons.co.uk informing us that you do not wish to receive such information.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to info@livingstons.co.uk informing us that you do not wish to receive such information.

2 How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

The webserver that hosts this site is not used to store personal information of any kind.

Any personal information that you do provide is stored on a separate and secure database server within Livingstons’s firewall. There is no direct link between this database server and the internet and access is strictly limited to internal Livingstons staff and authorised site administrators only.

Whilst we do not directly track or record your usage of this website, in the event that we become aware that site security has been compromised as a result of external activity (including but not limited to external security attacks) we shall take reasonable measures which we deem appropriate. This includes but is not limited to internal investigation and reporting, and notification to and cooperation with law enforcement authorities.

This privacy policy may not apply to you if we believe you are misusing the website or if we are required to disclose information by a court of law or other relevant body.

We also keep your information confidential. The internal procedures of Livingstons cover the storage, access and disclosure of your information.

3 Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

4 Updating your details
You can ask us to update or remove your personal information by emailing info@livingstons.co.uk or by writing to us at 9 Benson St , Ulverston, Cumbria , LA12 4UA. However, please note that we may need to keep some personal data in order to comply with legal requirements.

5 Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

If we decide to change our privacy policy we will post those changes on this page.

Coronavirus

Our employment team has received (and continues to receive) a large number of requests for help from companies who would like assistance with interpreting the ongoing changes to the furlough scheme and/or who are advance planning for when the furlough scheme comes to an end.  Some of this planning may involve consideration of short-time working or even redundancies and some involves dealing with specific concerns that returning employees may have about health and safety or about childcare and other obligations.

We have produced a number of factsheets for our employer clients which explain the Government guidance and which provide some practical guidance on how to deal with some of these matters.

If you have any specific queries about ending your furlough scheme or need any assistance with restructuring your business in light of the ongoing economic difficulties caused by the Coronavirus pandemic, please e-mail Steve Walker at s.walker@livingstons.co.uk or Gail Black at g.black@livingstons.co.uk.

Full details of how we are dealing with Coronavirus are available here.

We will do everything possible to keep disruption to a minimum during this difficult time.