• Livingstons Solicitors - Property“Livingstons property team provided a fast turnaround and their Fixed Fees meant there were no hidden charges.
  • Livingstons Solicitors - Equine“We offer specialist advice in equine law including purchase & sale agreements and veterinary negligence.
  • Livingstons Solicitors - Cycling“Livingstons Cycling offer a no win, no fee service to assist you in your claim for compensation.
  • Livingstons Solicitors - Locations“With offices in Ulverston and Dalton it means I can make an appointment to suit me.
  • Livingstons Solicitors - Probate“Livingstons Solicitors provided quality advice and guided me through the intricacies of inheritance tax.
  • Livingstons Solicitors - Industry“We needed a law firm that had experience of working in high tech industry. Livingstons ticked all the boxes.
  • Livingstons Solicitors - Agriculture“We’ve been with Livingstons for three generations and with their help and support we’ll keep farming for generations to come.
  • Livingstons Solicitors - Business“Livingstons explained the litigation process and were quick to resolve it. This meant I could get back to running my business.
  • Livingstons Solicitors - Legal“The free initial appointment really helped me understand my legal rights and put my mind at ease.
  • Livingstons Solicitors - Education“Livingstons are a local firm and we’re proud to advise and support several local schools and colleges.

Complaint Procedure

A guide to our complaints procedure

Livingstons endeavour to provide all of our clients with a first-class service at all times and if anything goes wrong we seek to put it right swiftly. However, if you ever have reason to complain, please follow the steps below.

Step 1

In the first instance, please mention your complaint to the person dealing with your matter. If you are unhappy with the response please see Step 2.

Step 2

Please ask to speak to the case supervisor of the department dealing with your matter. The case supervisor will look into your complaint and contact you after the matter has been investigated. If your complaint is still not resolved please see Step 3.
(In some cases the person dealing with your matter will be the case supervisor, in which case please proceed to Step 3 in any event.)

Step 3

Please put your complaint in writing to our Complaints Director who is responsible for dealing with client care. Once your letter has been received a full investigation into the matter will be conducted. We will acknowledge your complaint promptly and write to you with a substantive reply as soon as we can once the investigation has taken place.
Please address your complaint to:

Mrs L Dacre
Complaints Director
9 Benson Street
Ulverston
LA15 8AW

Our promise:

We will endeavour to let you know in writing within ten working days that we have received your complaint. If we need more time to investigate we will keep you informed of progress.

All complaints will be dealt with within four weeks. If we need more time we will keep you informed.

If you are still not satisfied

We hope that we can resolve your complaint. In the unlikely event that we cannot reach a satisfactory conclusion please write to:

Legal Ombudsman
PO Box 6806, Wolverhampton, WV1 9WJ.
TEL:0300 555 0333
Email: enquiries@legalombudsman.org.uk

Employment Package 2018/19

for Employers

FIND OUT MORE »

Complaints Procedure

a Three Step Guide

FIND OUT MORE »

Had an accident while

Cycling?

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Careers

We are always on the lookout for good staff, whether or not we have any current vacancies. We are always happy to receive speculative applications and will keep your details on file should a suitable vacancy arise.

Please send your CV and covering letter to David Chadwick, Practice Manager, 9 Benson Street, Ulverston LA12 7AU

FREE INITIAL MEETING

Seeking advice from a solicitor need not be as expensive as you may think. You may qualify for a free initial consultation. CONTACT US

LATEST NEWS

We are pleased to announce our new Employment Package for 2019/20.  Using our long experience of advising local businesses, we … READ MORE

GET IN TOUCH

We have offices in Ulverston and Dalton and we're open Monday to Friday 9.00 a.m. to 5.00 p.m. Or you can call 01229 585555 READ MORE

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